GOLD DIRECT LTD understands that project plans may change; therefore, we offer cancellation arrangements for interior demolition and clearance services that have already been submitted or confirmed. To facilitate the proper scheduling of personnel, site preparation, and resources, we ask clients to submit cancellation requests as early as possible.
- Cancellation Timing
Clients wishing to cancel a confirmed service must submit a cancellation request at least 48 hours prior to the scheduled project start time.
Cancellation requests should be submitted via the contact methods provided on our website, including relevant order or project details to help us verify the project status.
- Cancellation Before Project Start
If a client submits a cancellation request at least 48 hours before the project starts—and provided no irreversible preparation costs have been incurred—we will confirm the cancellation and process any associated fees based on the project’s actual status and applicable payment terms.
- Cancellation with Less Than 48 Hours’ Notice
If a cancellation request is submitted less than 48 hours before the scheduled start time, the request will be handled based on the extent of preparations already made (such as personnel scheduling, site arrangements, or transport).
Costs associated with project preparations that have already been incurred and cannot reasonably be reversed may be deducted from any refundable amount.
- Cancellation After Project Start
If the project has already commenced, clients may still contact us to request cancellation; however, fees for work already completed, reasonable expenses incurred, and irreversible project costs are generally non-refundable.
For the unexecuted portion of the project, if a refund is applicable, we will calculate the amount based on the project’s actual status, work completed, and expenses incurred.
- Refund Processing Time
Once GOLD DIRECT LTD has processed the refund, the actual receipt of funds may depend on the processing speeds of the original payment method, bank, credit card issuer, or third-party payment service provider.
Our refund processing time is 3–5 business days; this does not guarantee that the funds will appear in the client’s account within that timeframe. If a refund has been processed but not received within a reasonable period, clients may contact us to check the status.
- Cancellation or Inability to Perform by GOLD DIRECT LTD
If a confirmed project cannot be executed as scheduled due to reasons attributable to GOLD DIRECT LTD, we will notify the client promptly.
- Cancellation Confirmation
Submitting a cancellation request does not automatically guarantee a successful cancellation. The cancellation is subject to confirmation by GOLD DIRECT LTD.
We will determine the final handling method based on the project status, the timing of the cancellation, and any costs already incurred, and will inform the client of the applicable cancellation terms and refund amount.
Contact Information
Address: 3 Marlborough Road, London, England, E7 8HA
Email: service@golddemolition.services
Phone: 447943865387