GOLD DIRECT LTD values the protection of our customers’ personal information and privacy. This Privacy Policy outlines how we collect, use, store, and protect information when you visit our website, submit project requirements, request quotes, confirm services, or make online payments.
- Information We Collect
When you use this website or contact us, we may collect the following information based on service requirements:
Contact information such as your name, email address, and phone number;
Project address, property type, and service-related project details;
Details regarding the interior demolition, clearance, or other project requirements you submit;
Information related to quotes, orders, payments, and transactions;
Other information you voluntarily provide via contact forms, email, or other channels;
Technical information generated during website visits, such as browser type, device information, IP address, and website usage data.
We collect information only to the extent necessary to provide services, process orders, and operate the website.
- How We Use Information
We may use the collected information for the following purposes:
To understand and evaluate the project requirements you submit;
To communicate with you regarding project scope, quotes, and service arrangements;
To create, manage, and process your orders;
To schedule confirmed interior demolition and clearance services;
To process online payments and related transactions;
To respond to your inquiries, requests, or after-sales issues;
To improve website functionality, user experience, and service processes;
To prevent fraud, unauthorized use, and other security risks;
To comply with applicable laws, regulations, and legal requirements.
We will not use your personal information for purposes unrelated to the original collection purpose, unless permitted by law or authorized by you.
- Project Information
If you submit project details via the website, we may need to process information related to the property and the work, such as the project address, property type, areas requiring demolition, scope of work, and other construction requirements.
This information is primarily used to assess the project, prepare quotes, confirm the scope of service, and schedule the work. Customers should ensure that the information submitted is true and accurate and avoid providing sensitive personal information unrelated to the project services.
- Online Payments
When you pay for project fees via the website, payments may be processed by third-party payment service providers. GOLD DIRECT LTD will not ask customers to submit full bank card passwords, security codes, or other unnecessary payment credentials directly through standard contact forms. Payment service providers may process transaction information in accordance with their own privacy policies and security rules. We may receive necessary information regarding order and payment status to confirm transactions and complete the corresponding service arrangements.
- Information Sharing
We may share limited information with relevant service providers when necessary to provide our services—such as providers of website hosting, payment processing, technical maintenance, communications, or other business support services.
We do not sell customers’ personal information. We will not disclose personal information to unrelated third parties unless authorized by the customer, necessary to fulfill requested services, or required by law or regulation.
- Cookies and Website Technologies
This website may use cookies and similar technologies to maintain proper website operation, remember settings, understand website usage, and improve website functionality.
Some cookies may be set by third parties providing website analytics, payment processing, or other technical services. You can manage or delete cookies through your browser settings, though doing so may affect certain website functions.
- Information Security
We implement reasonable technical and administrative measures to protect customer information and mitigate the risk of unauthorized access, use, modification, disclosure, or loss of personal information.
However, as no method of internet transmission or electronic storage is absolutely secure, we cannot guarantee that information will be entirely free from security risks in all circumstances.
- Information Retention
We retain relevant information as necessary to provide services, process orders, fulfill contractual obligations, resolve disputes, and comply with legal requirements.
When personal information is no longer reasonably necessary for business or legal purposes, we will delete, anonymize, or otherwise appropriately handle the information in accordance with applicable laws and internal procedures.
- Your Privacy Rights
Depending on the laws applicable in your region, you may have rights such as the right to access, correct, delete, or restrict the processing of your personal information.
If you wish to know what information we hold about you, or if you wish to request the correction or deletion of such information, please contact us using the contact details provided on the website. We may require reasonable verification of your identity or the request itself before processing it, in order to protect the security of customer information.
- Third-Party Websites
This website may contain links to third-party websites or services. Third-party websites have their own independent privacy policies and data processing rules.
When you visit a third-party website, your information will be handled in accordance with that third party’s policies. GOLD DIRECT LTD is not responsible for the privacy practices of third-party websites; we recommend that you review their privacy policies before using their services.
- Children’s Privacy
This website is primarily intended for adult customers seeking residential and commercial property services. We do not knowingly collect personal information from children.
If you believe that a minor has provided us with personal information without proper authorization, please notify us using the provided contact details, and we will take reasonable measures to address the matter in accordance with applicable laws.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws.